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10 Customer Service KPIs Your Call Center Should Be Tracking

10 Customer Service KPIs Your Call Center Should Be Tracking

by Sara Cheesewright | Mar 18, 2022 | Healthcare Marketing, Patient Communication

The primary goal of a successful call center is to provide excellent customer service, assistance, support, and education to new and existing customers who call to interact with your business. And customers have high expectations when they reach an agent — they expect...
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