What is Salesforce Health Cloud?

Salesforce Health Cloud is a platform designed for health organizations to optimize operations and efficiency. Without a centralized system holding patient data, scheduling, and payments, it can become incredibly difficult for practices to manage and connect different parts of their practice and operations. Therefore, a CRM system like Salesforce Health Cloud can help businesses improve efficiency and reduce costs, all while improving the overall patient experience and outcomes.

Salesforce Health Cloud does a lot more than just data collection and management. This cloud streamlines processes, personalizes patient care, connects all channels, and makes information accessible. At NewGen Marketing, we have worked with various healthcare brands to help them transform their systems to improve provider and patient experience. Since Salesforce Health Cloud encapsulates a wide range of features and benefits, we figured we would create a comprehensive explanation of everything you need to know. 

Ensuring Improved Patient Outcomes with Salesforce Health Cloud

One of the most significant and attractive qualities of Salesforce Health Cloud is the system’s ability to streamline patient care and make the entire experience less stressful. Health Cloud sets patients up with a 360-degree view of their health including medical records, prescriptions, appointment scheduling, and various communication touchpoints. 

The Health Cloud encourages patients to foster more communicative relationships with their providers to ensure patient education and awareness. It has been found that more educated and aware patients can maintain better health and follow treatment instructions more intentionally. 

How Does Salesforce Health Code Reduce Costs for All Parties?

Salesforce Health Cloud’s ability to streamline services and centralize patient information allows providers to deliver more efficient care, leading to fewer unnecessary appointments and tests. This not only increases operational efficiency but also minimizes overhead costs for healthcare organizations. Additionally, the integrated communication systems negate the need for more staffing and allow receptionists to focus on operations within the practice. These systems can save patients significant time and are easier to manage.

Streamlining Communication and Care within Practices

One of the most common issues within larger healthcare organizations is the inability to properly communicate between departments and teams. However, as frustrating as this issue is internally, it is even more inconvenient for the patients who experience delays in treatment and misinformation as the result of miscommunication. By integrating patient data from various sources, such as electronic health records and wearables, Health Cloud provides a comprehensive view of each patient’s medical history in one central platform. This enables healthcare teams to collaborate more effectively and make well-informed decisions quickly, resulting in improved patient outcomes. 

Additionally, Health Cloud offers secure messaging capabilities that facilitate real-time communication between patients and providers, enhancing the overall care experience. The platform also automates routine tasks like appointment scheduling and follow-up reminders, allowing healthcare professionals to focus more on delivering personalized care to their patients.

Is Salesforce Health Cloud Right for My Practice?

If you are a healthcare provider evaluating the benefits of implementing a CRM system into your practice, you will want to consider a few factors. First and foremost – how many moving parts comprise your practice? Whether you have multiple teams, multiple locations, or just generally manage a wide scope of patients, a health cloud like the one Salesforce offers can provide a range of solutions. 

CRM Management with NewGen Marketing

At NewGen Marketing, we have seen the benefits that Salesforce offers to large and small organizations. However, it is important to note that setting, up, organizing, and maintaining an efficient Salesforce Health Cloud is no small feat. At NewGen Marketing, we offer Salesforce management services to inquiring health organizations. 

Connect with us today to learn more about our services.